Refunds & Returns Policy

Last Updated: 7 Aug 2025

At CardStackGames.com, we believe buying a game should be just as fun as playing it. But hey — sometimes things don’t go as planned. Maybe your cousin bought you the same game for Christmas. Maybe the delivery guy decided to juggle your package. Whatever happened, we’ve got your back.

Returns – No Hard Feelings

  • Got a game you haven’t opened yet? Still in its shiny wrapper? You can send it back within 30 days of getting it.
  • We’ll need your order number or receipt so we know it’s from us and not your neighbor’s garage sale.
  • The game needs to be in the same condition you got it (no missing cards, no jam stains).

How to Return Your Game

  1. Send us an email at customersupport@cardstackgames.com with your order number and what’s going on.
  2. We’ll give you the top-secret return address and instructions.
  3. You pay for return shipping unless we messed up — in that case, we’ll cover it.

Refunds – Straight Back to You

  • Once your game gets back to us and passes the “yep, it’s still perfect” test, we’ll refund you.
  • Your money will go back to your original payment method within 5–10 business days (we promise we won’t spend it on snacks).
  • Shipping costs aren’t refunded unless it was our fault.

Damaged or Defective?

  • If your game shows up looking like it just survived a dragon attack, let us know within 7 days
  • Send pics, tell us what happened, and we’ll send you a fresh copy or refund — your choice.

What We Can’t Take Back

  • Opened or used games (we can’t guarantee your cat didn’t shuffle them).
  • Items bought from another store.
  • Gift cards or downloadable content.

Need Help?

Drop us a message at customersupport@cardstackgames.com and we’ll respond faster than you can say “Shuffle the deck!”